Refund policy

USA Return & Refund Policies

At Brain Flakes®, customer satisfaction is highly important to us, so please review the below policy for the condition that is applicable you.

  • Returns must be filed within 35 days of receiving the item.
  • If your item arrived later than the expected delivery date, we will pay for the return shipping, as well as issue a full refund.
  • If your product has a defect, send us a clear picture to +1-904-414-4094 or in an email and we will refund you 100% of your order without a return.
  • If you want to return the item, we will provide free return shipping and a full refund once the item arrives at our warehouse and is in good condition.

International Return & Refund Policies

  • Returns must be filed within 35 days of receiving the item.
  • We are not responsible for customs delays
  • Returns and refunds will be given on a case by case basis
  • If your product has a defect, send us a clear picture to +1-904-414-4094 or in an email and we will refund you 100% of your order without a return.